Leadership & Management Training

Effective communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organisation.

A much-overlooked business/leadership and management technique is the process of evaluating the success of a new initiative or general work. This theme looks at how to measure success and what metrics are available.

A multi-layered theme ranges from understanding the value of customers, translating that value to the experience, and building the customer proposition, to improving the customer experience without increasing the workload.

Everyone has to deal with change; these can be small, major, wanted or imposed. Whilst we know that change is constant Covid-19 has certainly tested our ability to cope. A new responsibility is required for all organisations to learn how to support staff through crisis change.

Sales from a people-oriented perspective. Exploring the skills set by providing an overview of the fundamentals of sales, the sales mastery and, if required, managing a sales team.

The sessions cover leadership & management as a stand-alone topic supported by other follow-on sessions, for example, managing change, performance management and managing people and teams.

The principles of good people management – what you have to do, what you should do and what you really must do in the current working environment.

How to release the potential in your workforce, understanding what might motivate the team and how to reward and encourage higher performance.

Covering the basics of running a business – starting from the very early stages of creating a business plan through to managing that plan and evaluating the results.