Do you understand your customer value? These sessions look at customer value, the value proposition, what are your customer segments, building customer personas.
Leading on from this is a review of how to improve customer experience without increasing workload, what is the customer experience when a business grows, how is customer experience changing, how to shift mentality to look more towards customer experience and managing a shift to customer-centric organisation, and the tools to enhance customer experience.
Who is the course for?
FREE to Milton Keynes businesses – the workshops are designed for those who would like to build and improve the customer value and experience without increasing the workload.
Every workshop is 2 sessions x 3 hours long and you must attend both sessions to complete a minimum of 6 hours training.
|Workshop Format||Workshop 1||Workshop 2|
Building the Customer Value and Experience